Buddy Service Volunteer (BSV) – SAVS

Buddy Service Volunteer (BSV) – SAVS

Role Title: Buddy Service Volunteer (BSV)

Where: Based in the community in Southend-on-Sea

When and How often: Ad hoc

Duration: Ongoing


Are you passionate about helping people and looking for a role supporting people who have been socially isolated or have wellbeing needs? The Buddy Service Volunteers will support patients identified through the Social Prescribing Service for support to access groups and services within the community.

This role aims to:

  • Provide support to anxious individuals.
  • Promote an environment that encourages the patient to feel safe and comfortable.
  • Support people to access community facilities.


BSVs need to be calm and encouraging, as well as friendly and helpful. They are there to support patients who are nervous or unsure about attending a group for the first time. They need to be confident to travel around Southend by public transport.  BSVs will need to hold/produce an enhanced DBS Certificate.  (If you don’t already hold one, SAVS will be able to apply for this on your behalf.)

This role would suit someone with the following skills:

  • Good listening skills.
  • Strong communication skills.
  • Strong organisation and time management skills.


SAVS is a registered Charity supporting the Voluntary Sector in Southend (Charities, community groups and Statutory – Schools, hospitals, libraries etc). We support them in a number of ways including representing the needs of the sector at strategic level as well as assisting with funding needs, meeting room facilities etc. We are the central point for all Charities in Southend.

And we would love you to join us!


  • Meet patients near their homes and escort them along their route to the venue of the group or service.
  • Encourage them to engage with others.
  • Accompany them on the journey home.
  • Offer chat to reduce their anxiety and model safe travel.
  • Report any safeguarding concerns.
  • Be prepared to provide SAVS with feedback on how the session went.


What’s in It for You:

  • The opportunity to join the SAVS ‘Family’!
  • Gain experience of supporting people with wellbeing and isolation needs.
  • Add to your CV.
  • Receive training to complete the role safely and effectively
  • The possibility of a reference from SAVS.
  • Travel expenses will be reimbursed if required.  Please keep your bus/train ticket.



Buddy Service Volunteers will:

  • Meet the service user near their home and accompany them on their journey, offering emotional support to reduce their anxiety – do not go into their home, do not be the transport.
  • Attend the first session with the patient so that they can overcome their travel anxiety and initial reticence to engage.
  • Practice infection control measures/advice as instructed, including social distancing (more than 2 meters apart) and wearing PPE (where advised)
  • Be courteous, recognise vulnerable people may be stressed and anxious
  • Respect people’s needs, culture and customs, promoting an inclusive service
  • Maintain confidentiality and safeguarding policy
  • Carry your mobile phone and ensure someone at the SAVS office knows where you are going, what time, and when you are likely to be back. Also to check in after the service user is back home.


Volunteers must not:

  • Take payment or accept gifts for any services or lend any money
  • Enter the patient’s house
  • Give out their personal details – all buddy appointments to be arranged by SAVS
  • Travel with the patient in your own vehicle. You must use public transport or walk


Notes: We suggest a 4 session trial period for both parties to see if this role is the right role for you.

For further information, please contact on 01702 356000 or email: jharp@savs-southend.co.uk/ssands@savs-southend.co.uk

Jamie Langstone