Dial-a-Ride (Vecteo)

About the Organisation

Dial a ride is a door to door transport service for people with disabilities who are unable to use public transport. To use Dial a ride you must:

Be a member of Dial a Ride
Live within Southend
Have difficulty using public transport because of disability or qualify under one of the following criteria:
* Be in receipt of Higher Rate Mobility Component of Disability Living Allowance
* Be registered blind
* Be in receipt of Higher Rate Attendance Allowance (for women aged over 60 and men aged over 65)
* Be in receipt of Mobility Supplement of War Pension

Membership costs £12.30 and lasts for 12 months and we will contact you when it's time to renew. You can apply for a membership online.


under 16s must be accompanied by an adult
you may take someone with you if a seat is available. If you need someone to be with you once you reach your destination, he or she will be sure of a seat. They must travel each way with you
escorts for registered visually impaired people, travel free of charge

Please leave your name, telephone number, address, the destination you would like to travel to, trip times and any other details on our voicemail message booking line on 01702 212212.

You can call to make a booking between 8:30am and 11am only Mon to Fri, one week in advance. Journeys will be on a strictly first come first served basis until all vehicles are full. Bookings cannot be taken outside of the times given above.

The Dial a Ride service is available from Monday to Friday - 10:15am to 2:30pm. First pick up is 10:15am and the last drop off completed by 2:30pm. You can use Dial a Ride to go to any destination with the City of Southend (excluding day centres and hospital appointments).

Contact Email
Phone Number
01702 212212
Opening Times
Monday to Friday - 10:15am to 2:30pm
Service Area