Independent Living A&E Volunteer – British Red Cross

Independent Living A&E Volunteer – British Red Cross

Volunteer Role: Independent Living A&E Volunteer
Volunteer Manager: Volunteer Manager
Where you will be based: Community

You will be part of a dedicated team of volunteers offering support to staff and non-medical assistance to adult patients and their relatives in the A&E department and in queueing ambulances

This is not a clinical role, you will not be shadowing/assisting staff however volunteering in A&E will expose you to many aspects of the Emergency Department so being calm and composed is essential.

We would like you to:-

  • Commit to a minimum shift of at least 3 hours, on a weekly basis:- Between 2pm – 5pm Monday to Friday
  • Commit to volunteering until at least 31/3/2023
  • The role is based at Southend Hospital, you must be able to get yourself to and from the hospital
  • You should ideally live within 30 minutes travel time of the hospital
  • Be able to work in a pressurised environment (A&E)
  • Be able to be active throughout the shift


Health and Safety Statement

We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need.

If you have any questions before applying, please contact us at

Why we want you

If you are compassionate and like helping and meeting people, then this could be the role for you. Volunteers, like you, will help provide practical and emotional support to service users and their relatives during what could be a distressing and vulnerable time, as well as supporting the NHS staff within the department.

What you will be doing

  • Volunteering to support people waiting for or receiving treatment. Giving emotional support and pastoral care to people, including queuing ambulances
  • Helping improve patients’ experience
  • Being a point of contact in person or by telephone for patients, relatives, and NHS staff
  • Signposting patients, relatives, and NHS staff to other services within the community
  • Assisting with lunch, tea rounds and other practical tasks Keeping records of tasks


The skills you need

  • Warm and friendly with empathy for others. Good communication skills.
  • Encouraging and supportive.
  • Can work independently and as a part of a team. Able to commit to a regular shift.
  • Able to volunteer in a busy and emotionally challenging environment


What’s in it for you

  • Meet new people and be part of a dynamic and inclusive team.
  • A great opportunity to develop your existing skills and gain new ones. All training and induction for the role (there is no charge for training). Reasonable pre-agreed travel expenses for the role including for attending training.
  • An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives.


Find out more

Jamie Langstone