New SPA & Urgent Community Service Number | Essex Partnership University NHS Foundation Trust

New 24/7 single urgent phone number. Call 0333 015 3481 for urgent enquiries. Non-urgent enquiries should utilise the other channels

New SPA & Urgent Community Service Number | Essex Partnership University NHS Foundation Trust

Last month, we made you aware of the development of a new single point of access (SPA) and coordination centre for South-East Essex Community Health Services provided by Essex Partnership University NHS Foundation Trust (EPUT).

We are pleased to be able to update you on the ‘go live’ details for the project and what this means for our health and care partners and our patients.

Our single point of access and co-ordination centre will become fully operational from 8am on Monday, 7 December 2020.

This means there will be a single urgent access telephone number for all EPUT South-East Essex Community Health Services. It will provide:

• GPs and health and care professionals with streamlined access to EPUT community services for all urgent requests, and;

• patients and carers with one point of contact to re-connect with our services in an emergency or crisis

From 7 December 2020, please call 0333 015 3481 if you need to contact any of our community services urgently. You can access a poster for this new number to share to colleagues here

Non-urgent referral enquiries should continue to be raised via the established routes.

Our new coordination centre is based in the grounds of Rochford Hospital and will take calls from GPs, health and care professional colleagues and patients under our care.

The centre brings together three core urgent access routes – the single point of referral (discharge to assess) team, 24/7 district nurse liaison team and urgent community response team (SWIFT).

There will be no changes to the community services offered by EPUT in South-East Essex or their current locations. Download the full service directory

The creation of the new single point of access and coordination centre delivers on a long-standing request from healthcare partners to streamline access to the community services provided by EPUT.

If you have any queries please contact Kevin McKenny, Deputy Director of Integrated Care at EPUT, on kevin.mckenny@nhs.net

Jamie Langstone
JLangstone@savs-southend.co.uk