Part time NatWest (RBS)/Citizens Advice Project Adviser

Part time NatWest (RBS)/Citizens Advice Project Adviser

24.5 hours per week

Fixed term contract until 31st August 2021


This position will suit a Citizens Advice trained Generalist Adviser or equivalent (training will be provided for interested candidates who are not Citizens Advice trained).


Through this innovative project with the NatWest (RBS), you will deliver general advice, predominantly by telephone, to NatWest (RBS) customers being supported by the bank’s Vulnerable Customer Teams, who are identified as needing additional support from Citizens Advice.


You will be based at the NatWest (RBS) offices at Thanet Grange, Southend-On-Sea for 3.5 days per week, Mondays to Fridays.  The working hours at the NatWest (RBS) offices are 9am to 4.30pm with a half hour unpaid lunch break (24.5).  The days of the week worked at RBS will be determined in conjunction with the other Project Adviser who is already in post.


This is a unique opportunity to work for Citizens Advice within NatWest (RBS), using your key skills and learning to assist NatWest (RBS) staff in supporting vulnerable customers whilst gaining insight into the world of banking.


You will be subject to a pre-employment screening; details are given in the application pack.

Please contact or 01702 456379 for more information and/or an application pack.


Salary: Up to £24,164 per annum pro rata (dependent on experience) until 31st August 2021.

Closing Date: Friday 23 October 2020 by 5pm.

Interview Date: to be determined


Citizens Advice values diversity and promotes equality. We encourage and welcome applications from all sections of society.