Recovery Support Worker | Trust Links

Recovery Support Worker | Trust Links


Trust Links is an organisation committed to the safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, Trustees and volunteers to share this commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that promotes dignity, equality and diversity, and that encourages individuals to develop and maximise their true potential.


POST TITLE:                              Recovery Support Worker

HOURS OF WORK:                 Full-time and part-time roles available

POST LOCATION:                    Trust Links sites in Westcliff, Rochford and Thundersley

You may be required to work at NHS sites, Trust Links project sites and other community venues in South East Essex

SALARY:                                    £17,505 to £18,747 per annum pro rata

REPORTS TO:                          Wellbeing Hub Team Leader (line manager)

RESPONSIBLE FOR:             Volunteers where appropriate



Trust Links is a local charity that aims to develop nurturing and supportive environments that develop strong, resilient and health people and communities. It was established by local people to address mental health needs in the Southend area in 2000, and was registered as a charity and limited company in 2002.  We enable people to work together to improve mental health and wellbeing and promote, support, inspire and cultivate wellness and sustainable living.

The REACH Wellbeing Hub provides holistic wellbeing support, peer support and multiagency service delivery through Southend, Castle Point and Rochford, with the aim of preventing and reducing the demand on secondary mental health services and supporting people in Primary Care to stay well. The REACH Wellbeing Hub Team works closely with REACH Recovery College, Growing Together and Carers Services, EPUT NHS Mental Health Trust and a range of other agencies locally.

The Postholder will be required to:

  • Provide one to one support for people accessing NHS service
  • Provide educational and therapeutic interventions
  • Home visit individuals to build their confidence to access the support that they need
  • Support people to access the REACH Wellbeing Hub and range of community services
  • Keep accurate records of interventions
  • Develop and promote peer support, co-production and engagement for those with mental health issues
  • Promote the REACH Wellbeing Hub, REACH Recovery College and other services related to the provision of mental health support to clinical services, community services and the broader population to ensure those with mental health needs get an effective and timely community response



  • Provide support to individuals that have accessed NHS services to engage them in broader community support services. This may be on the telephone, through a face to face meeting, through a home visit or via email
  • Provide swift and targeted interventions for individuals that access NHS services. Interventions could include anxiety management and coping skills and other brief interventions
  • Linking those that have accessed NHS services to other services and projects in the community such as the REACH Wellbeing Hub, REACH Recovery College, Therapy for You, Carers support, advocacy services, benefits and debt management advice, housing support, social support
  • Provide one to one and group support for adults with mental health problems
  • Building on the assessment of NHS clinicians, deliver one to one holistic assessments, risk assessments, recovery plans and goal setting through coaching
  • Ensure that interventions build on individuals’ confidence and ability to solve problems and manage their health and wellbeing. Support people to problem solve and build on personal strengths, through the use of evidence-based recovery focused tools
  • Actively monitor and engage people that have not yet reached a point of mental health recovery
  • Actively support people to access the most appropriate support by delivering short-term interventions, building confidence and make appropriate referrals and signposting
  • Capture impact using the agreed outcomes tools and case studies
  • Attend the Primary Care Centres, Secondary Health Services, Multi Disciplinary Teams, Trust Links sites and other community venues as agreed and scheduled to promote the services and respond to the needs of those presenting to the service
  • Record all significant contacts on the agreed CRM system
  • Devise, plan and deliver training courses and workshops within areas of knowledge to colleagues
  • Work closely within a multi disciplinary team; attending meetings, giving feedback and communicating with the NHS clinicians, other members of the Hub, and Trust Links staff
  • Work with other professionals external to Trust Links as required
  • Proactively promote the work of the REACH Wellbeing Hub and other Trust Links services to partners and the public
  • Ensure Safeguarding and Health and Safety requirements are met line with Trust Links Safeguarding and Health and Safety Policies and escalate concerns about the wellbeing of service users to the appropriate agency
  • Ensure that services offered are accessible to all service users of the local community, promoting an inclusive approach
  • Ensure that service users have the opportunity to contribute fully to the design, delivery and evaluation of services, ensuring services respond to local need
  • Participate in regular supervision with Wellbeing Hub Team Leader
  • Take responsibility for own continuing self development, participating in training and development activities as appropriate
  • Any other duties as required by the line management commensurate with the post




  • Experience working with adults with mental health problems in the statutory or voluntary sector
  • Person centred, with a flexible approach in meeting client-centred objectives
  • Good documentation and report writing skills and effective verbal communication
  • Excellent work ethic, team player and good interpersonal skills
  • Ability to prioritise, work under pressure and organise time to meet project targets
  • Experience of multi-disciplinary and multi-agency working
  • Ability to bring about change
  • Willing to undergo DBS check
  • Excellent communication and people skills
  • Ability to build networks and make connections
  • Commitment to self-development



  • Qualification relating to mental health/social care
  • Experience of catering and customer service
  • Full Clean Driving License


Personal qualities

  • Commitment
  • Tact
  • Responsiveness
  • Realism
  • Honesty
  • Enthusiasm
  • Team Work


All roles are available on a part-time or full-time basis with flexible working arrangements.

All roles will have fixed hours until end May. Thereafter you will be offered the opportunity to be on our bank of staff and offered roles and hours subject to further funding and project opportunities.

If you have the requisite skills and experience and are considering working for a growing local charity, helping to transform mental health, wellbeing and the environment, please get in touch.

If you would like an informal discussion about any role, please call the office on 01702 213134.

Email Website Tel. 01702 213134


Click here for the application form


This is an open recruitment process until roles are filled.

Jamie Langstone